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Privacy Policy
Effective Date: December 11, 2025 | Last Updated: December 11, 2025
1. Introduction
Katie Lynn Homes & Design (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or engage with our interior design services.
By using our website or services, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Personal Information You Provide:
Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by Shopify Payments; we do not store full payment details)
Photos or documents you provide for design services or support requests
Automatically Collected Information:
IP address
Device information
Browser type
Pages viewed
Cookies and tracking data
3. How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support
Deliver design services
Improve our website and offerings
Communicate about orders, updates, or promotions
Maintain internal records and analytics
4. Sharing Your Information
We do not sell your personal information. We may share data with:
Payment processors (Shopify Payments, PayPal, etc.)
Shipping carriers
Service providers assisting with website hosting, analytics, or communication
Legal authorities when required by law
We do not sell your personal information. We may share data with:
Payment processors (Shopify Payments, PayPal, etc.)
Shipping carriers
Service providers assisting with website hosting, analytics, or communication
Legal authorities when required by law
5. Cookies & Tracking
We use cookies and similar technologies to improve user experience and collect analytics. You may disable cookies in your browser settings, but some features may not function properly.
We use Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.
6. Data Security
We take reasonable technical and administrative measures to protect your information. However, no online transmission is 100% secure.
7. Your Rights
Depending on your location, you may have rights to:
Access your data
Request corrections
Request deletion
Opt out of marketing communications
Contact us at: [email protected]
8. Children’s Privacy
We do not knowingly collect information from individuals under 18.
9. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised date.
10. Contact Us
Katie Lynn Homes & Design
Email: [email protected]
Website: www.katielynnhomesanddesign.com
11. Who We Are and Scope of This Policy
Katie Lynn Homes & Design is an educational institution focused on medical and healthcare-related career training. This Privacy Policy applies to all personal information we collect from students, prospective students, applicants, alumni, staff, faculty, website visitors, and other individuals who interact with our Services, whether online or offline.
This Policy covers information collected through:
Our websites, landing pages, and online forms;
Email, SMS/text messaging, phone, and other communication channels;
Enrollment, admissions, and financial aid processes;
Class scheduling, academic records, and institutional updates;
On-campus or remote learning and student support services.
If you have any questions about this Privacy Policy or our data practices, you may contact us at:
12. SMS, A2P 10DLC, and Mobile Communications
Where you provide your mobile phone number and expressly consent, Katie Lynn Homes & Design may send you SMS/text messages related to enrollment, class scheduling, institutional updates, and other program-related communications. These messages may be delivered using Application-to-Person (A2P) 10DLC messaging in compliance with carrier and regulatory requirements.
Dedicated SMS Privacy Commitment: Your mobile information (including your mobile phone number, SMS opt-in data, and consent preferences) will NOT be shared with third parties or affiliates for their marketing or promotional purposes. Mobile-originated data is used solely to deliver the communications you have consented to receive and to maintain accurate records of your preferences and consents.
Message and data rates may apply. Message frequency may vary depending on your interaction with us (for example, more frequent communications around enrollment, class start dates, or schedule changes). Participation in SMS/text messaging programs is voluntary and not a condition of enrollment, admission, or purchase of any program or service, where such a condition would be prohibited by law.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
13. Legal Bases
13.1 Legal Bases (Where Applicable)
In jurisdictions that require a legal basis for processing personal information (such as certain U.S. states or international regions), we rely on one or more of the following legal bases:
Your consent (for example, to receive SMS/text messages or certain marketing communications);
Performance of a contract (including enrollment agreements and provision of educational services);
Compliance with a legal obligation (such as reporting or recordkeeping requirements);
Legitimate interests (such as improving our programs, ensuring campus and system security, or responding to inquiries), balanced against your privacy rights.
14. Student, Applicant, and Medical Educational Data
Because we operate in a medical training environment, certain information we process relates to medical education, clinical experiences, and potentially health-related data necessary for program participation. We treat such information with heightened confidentiality and care, aligned with applicable privacy laws and professional standards.
14.1 HIPAA-Aligned Privacy for Medical Educational Data
Katie Lynn Homes & Design is primarily an educational institution and may not, in all contexts, be considered a "covered entity" or "business associate" under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). However, where we handle information that could be considered protected health information (PHI) in connection with clinical training, we strive to maintain privacy and security standards that are aligned with HIPAA principles, including:
Limiting access to medical educational data and any health-related information to authorized personnel with a legitimate educational or administrative need;
Using and disclosing such information only as necessary for training, supervision, evaluation, accreditation, or legal compliance;
Entering into appropriate agreements with clinical sites and training partners to safeguard PHI, where applicable;
De-identifying or aggregating data when possible for reporting, research, or quality improvement;
Implementing technical, physical, and administrative safeguards designed to protect against unauthorized access, use, or disclosure.
If you participate in clinical experiences hosted by external healthcare entities, those entities may separately be subject to HIPAA and maintain their own privacy policies governing patient and trainee data. We encourage you to review such policies where relevant.
15. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide educational services, maintain required institutional records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and applicable legal or accreditation requirements. When information is no longer needed, we will delete, de-identify, or otherwise dispose of it in a secure manner, consistent with our policies and applicable laws.
16. Opt-Out and Communication Preferences
16.1 Opt-Out of SMS/Text Messages
You can opt out of receiving SMS/text messages from us at any time by replying STOP to any message you receive. After you send STOP, we may send a confirmation message to acknowledge your opt-out. You may also contact us directly to request that we remove your mobile number from SMS programs. Please note that opting out of SMS/text messages will not affect our ability to contact you by other means (such as email or phone) for essential, non-marketing purposes, where permitted by law.
16.2 Email and Other Communications
You may opt out of receiving certain promotional emails by following the unsubscribe instructions included in those messages or by contacting us. Even if you opt out of marketing or promotional communications, we may still send you important non-marketing messages related to your enrollment, account, or ongoing educational relationship with us, where permitted by law.
17. International Users
Our primary operations are located in the United States. If you access our Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions that may have data protection laws that differ from those in your country. By using our Services, you acknowledge and consent to the transfer of your information as described in this Privacy Policy, subject to any additional protections required by applicable law.
18. Refund Policy
All payments made to Katie Lynn Homes & Design for educational programs, services, or related offerings are generally non-refundable unless otherwise stated in a specific enrollment agreement, program contract, or written institutional policy.
If a refund policy applies to a specific program, course, or service, the terms and conditions of that refund will be clearly stated in the applicable agreement or enrollment documentation. Students and applicants are encouraged to review all agreements carefully before completing any payment.
19. Service Access Policy
Access to certain educational resources, communication platforms, learning systems, or support services may be provided as part of enrollment in specific programs or services offered by Katie Lynn Homes & Design.
Such access may be limited to the duration of the program, course, or service period. After the completion of a program or service, access to certain platforms, materials, or communication channels may be modified, restricted, or discontinued as determined by the institution.
20. Payment Policy
Students enrolling in programs or services that offer installment plans or structured payment schedules are responsible for completing all required payments according to the agreed schedule.
Payment obligations remain in effect regardless of the level of participation, attendance, or usage of the educational services once enrollment agreements have been executed, except where otherwise required by applicable law or written institutional policy.
Failure to comply with payment obligations may result in administrative action, which may include suspension of access to educational services, withholding of records or certificates where permitted by law, or referral to collections.
21. Declined or Failed Payment Policy
Students and applicants are responsible for maintaining valid and active payment methods for any scheduled payments associated with their enrollment or services.
If a scheduled payment is declined or fails to process, the individual may be granted a reasonable period, typically up to five (5) business days, to resolve the payment issue. If the payment issue is not resolved within the specified timeframe, the institution may take administrative actions, which may include restricting access to services or adjusting enrollment status, consistent with institutional policies and applicable law.
22. Scheduling, Booking, and Cancellation Policy
Katie Lynn Homes & Design may offer scheduled services such as admissions consultations, student support sessions, advising meetings, or other appointments.
Individuals who wish to cancel or reschedule a scheduled appointment are encouraged to provide at least one (1) business day notice when possible.
Requests for urgent changes or emergency rescheduling may be considered on a case-by-case basis. Missed appointments without prior notice may limit the ability to reschedule promptly depending on staff availability and institutional scheduling policies.
23. Hours of Operation and Response Times
Katie Lynn Homes & Design conducts most administrative and student support communications during standard business hours.
While communication channels such as email, online forms, and messaging systems may be available at all times, responses to inquiries are typically provided within one (1) business day during normal operating periods, excluding weekends, holidays, or institutional closures.
24. Anonymous Website Usage
Visitors may browse certain portions of our website without providing personally identifiable information. However, some features of our website, including applications, contact forms, or enrollment processes, may require users to submit personal information in order to access specific services or resources.
25. SMS Consent and Opt-In Requirements
Where SMS/text messaging is used for communications, consent must be obtained through a clear and voluntary opt-in process.
Users may be asked to confirm their consent through a separate, unchecked checkbox or equivalent mechanism when submitting forms or registering for services. Example consent language may include:
“I consent to receive SMS/text messages from Katie Lynn Homes & Design regarding enrollment updates, program information, scheduling reminders, and institutional notifications. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for assistance.”
Consent checkboxes will not be pre-selected and will not be required as a condition for submitting forms where prohibited by law.
Where applicable, additional verification processes such as double opt-in confirmation may be used to confirm consent.
Mobile phone information and SMS consent data will not be shared with third parties or affiliates for marketing purposes.
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